When the Baystate Regional Cancer Program’s D’Amour Center for Cancer Care opened in 2004, it was one of the first cancer programs to build a free-standing facility and develop processes totally focused around patients and their needs. As a service of Baystate Medical Center, a team of over 100 people, including cancer survivors, community cancer support activists, doctors and clinical staff, administrators, and community members, put their hearts and souls into designing the optimal patient experience.