Blessing Hospital is a 307-bed acute-care hospital in Quincy, Illinois. A not-for-profit, non-tax supported, independent hospital, Blessing is committed to providing compassionate, high-quality care using advanced technology in state-of-the art, comfortable facilities. The hospital is fully accredited by DNV-GL Healthcare. Blessing will be the leader in quality patient- and family-centered health care. In partnership with our community, patients, staff, students, volunteers and physicians, we will create and support a culture of excellence and financial sustainability. Initiative: We continuously learn and improve. We embrace and act on change. We are proactive in earning and maintaining the trust of all customers. Communication: We use AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You). We find answers to questions and are a positive voice for the Blessing Health System. We report concerns regarding compliance and privacy. Accountability: We put the needs of customers first. We actively work to achieve the organizational goals, follow through on commitments, and role model confidentiality and the highest ethical standards. Respect: We honor diversity. We do not engage in negativity or gossip, and uphold the personal privacy, dignity and rights of all customers. We greet and offer assistance to all with whom we come in contact. Exceed Expectations: We seek ways to exceed customer expectations. We give customers 100 percent of our attention, expert care, and show empathy to every customer, every time.